Terms & Conditions

Collection of Information

• In order to use the Dynamo Fitness website, we may require information from you in order to provide the best service possible.
• All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including email addresses.
• Any information collected by Dynamo Fitness is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

• Any details collected from Dynamo Fitness customers is required in order to provide you with our products and/or services and a high level of customer service.
• Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

• The security of your personal information is important to us. When you enter sensitive information on our website we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
• We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
• If you have any questions about security on our website, you can contact us here.

Access to Collected Information

• If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us here.
• If you purchase a product or service from us, we may request certain personal information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card details).
• We use this information for billing purposes and to fulfil your order. If we have trouble processing an order, we will use this information to contact you.

Communications

• Dynamo Fitness uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us here.
• You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

• Dynamo Fitness may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
• These third parties are prohibited from using your personally identifiable information for any other purpose.
• Dynamo fitness does not share any information with third parties for any unknown or unrelated uses.

Legal

• We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

• Links on the Dynamo fitness site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://dynamofitness.com.au/

Changes to Privacy Policy

• If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy we will notify you here, by email, or by means of a notice on our homepage.

DYNAMO FITNESS SECURITY POLICY

Dynamo Fitness uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response
• Your complete credit card number cannot be viewed by us or any outside party.
• All transactions are performed under a 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorized third-party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by.
• Any order made online via our website may require the buyer to send us ID to ensure the purchase was legitimate and not fraudulent.
• We may request the front & back of your driver's license or a recent copy of a utility bill.

* For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

• After ordering online you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm your order within a few minutes of ordering. We will attempt to send your goods via courier within 1-4 working days if you are within Perth's metro area, however, if goods are unavailable delivery will take a little longer, and will inform you of this within 24 hours of your purchase.

If you wish to enquire about a delivery please contact us here.

DYNAMO FITNESS SHIPPING & RETURNS POLICY

• 3PL Products are not warehoused at our retail branches and need to be shipped to our stores for packing prior to dispatch. Dispatching of 3PL products may take longer than 5-7 business days.
• All products which are in stock will be dispatched within 5 to 7 business days. Even though we may get the equipment ready the shipping companies may have delays in picking up your order.
• All Bulky Goods (Orders shipped on a pallet 25kg and Over in weight) are Kerbside Delivery Only. It is the customer's responsibility to bring the goods inside the home/property. 
• Although we have stock on hand unless the products purchased are on order or pre-ordered, sometimes our stock can run out before we make changes on the site to reflect this. If this is the case we will notify you and allow you the option to request a refund or hold the order until we have restocked it.
• All products delivered that are faulty/ damaged upon inspection must be reported within 7 days and will be replaced immediately. Purchaser must have the tax invoice along with the original packaging of the product.
• For boxes heavier than 25Kg we require the recipients be home to help unload the goods with the delivery driver. If this is not possible please contact us.
• If you require a two-man delivery service please contact us and we will be able to provide a quote.
• Please ensure you are there for the delivery. If you are not there to receive the order then a re-delivery cost of $25 will be charged to you.
• Deliveries estimates that are shown are only that. These estimates have been provided to us by the delivery companies we use and are subject to delays. Sometimes depending on where the customer resides, it can take between 10 to 20 business days, especially if delivering to a remote area. Another factor that can influence the delivery time is a lack of response from the customer when the freight company attempts to get in touch and goods can sit in local depots for an extended period of time. 
• Dynamo Fitness provides tracking on all orders dispatched. If your delivery takes longer than anticipated please get in touch with us. With hundreds of orders, there is no way for us to track the delivery of every single consignment and so it's the responsibility of the customer to inform us of delays or issues.